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FAQ

Here you can find answers to the most frequently asked questions about the Company.
For your convenience the questions are divided into sections.

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About Terms

Terms and definitions
Company
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Status
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Privileged Client
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Consultant
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Point
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Bonus
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Mentor
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Personal Volume (PV)
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Compensation Plan
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About Registration

Statuses
What to choose: To become a Consultant or a Privileged Client?
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Registration methods
How do I register with the Company?
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Registration cost
How much does the registration with the Company cost?
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Completion of registration
How to complete the registration?
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I haven't received a code to complete my registration
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Login details
How to log into my Personal account?
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Password
How to reset the password?
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Data verification
How to confirm my phone number and email address?
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Creating a referral link
What is a referral link?
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How to create referral links?
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Mentor
Who is a Mentor and how to find him/her?
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Family Registration number
How do I merge the Registration number with my husband/wife?
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Termination of Registration number
Can cashback be annulled and the Registration number be terminated?
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About Clients (Privileged Clients)

Welcome to Wellness Program
What are the terms and conditions of the Loyalty Club Program?
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Welcome to Wellness participants
Who can become a member of Loyalty Club?
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Why do I become a Client if I originally registered as a Consultant?
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Cashback
What cashback do Privileged Clients get?
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Status change
Can I become a Consultant if I have registered as a Privileged Client?
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About Consultants

Advantages
What kind of benefits do Consultants have?
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Cashback
What kind of cashback do Consultants get?
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Payments
From what Rank can payments be received to the operational account?
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How can a Consultant receive payments?
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Status maintenance
How not to lose my Consultant status?
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Incentive Programs
Which Programs are available for Consultants to participate in?
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What are the benefits of participating in the Incentive Programs?
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Rewards
How to get the rewards?
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Online Mentor
Who is an Online Mentor and how to become one?
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About Products

Production unit
How do we create our products?
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Certification
Is the Company's production unit certified according to international standards?
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Composition
Where can I find the information about the ingredients of Siberian Wellness products?
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The Company produces products in capsules. What are they made of?
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Research
Are there any clinical trials of food supplements conducted?
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Food supplements intake
Can I combine Siberian Wellness products with pharmaceutical medications?
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What can be done if there's an unexpected reaction to the food supplement?
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Is it necessary to take food supplements with water? Can I add them to my soup, porridge, or second course?
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What products are suitable for children?
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Which vitamins are natural and which are synthetic ones?
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How can I get a specialist's advice on developing a comprehensive program and intake course of food supplements?
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Are there any contraindications to taking food supplements?
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Purchase
Where can I purchase Siberian Wellness products?
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Where can I find up-to-date prices and product availability information?
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How to place an order for another country?
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Where can I find the addresses of SIBERIAN WELLNESS Stores?
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Payment
What are the Company's payment methods?
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What part of the bonuses can I use to pay for goods?
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Promotions
How do I find out what promotions are currently available?
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What are the expiration dates for promotional items?
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The promotional period is not over yet, but the price is different. Why?
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About International Business

Countries
Which countries is Siberian Wellness represented in?
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Registration
Do I need to re-register if I plan to operate in another country?
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Registration methods
How do I register with the Company?
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Creating a referral link
How to create referral links?
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Business School Online
Is there access to training in other countries?
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About Charity

The World Around You Foundation
The World Around You Foundation – what is it?
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Where can I find the Foundation's projects?
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Does the Foundation have a channel?
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How do I make a donation?
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About Apps

StartSmart®
What is the StartSmart® app and how to download it?
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BackOffice
What is the BackOffice app and how to download it?
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